Refund and Return Policy

At Grediy, your satisfaction is important to us. If your order does not meet your expectations, we are here to support you with a return or refund according to the terms below.

1. When You Can Request a Return or Refund

You may request a return or refund in the following situations:

The product you received is not the same as described or shown on our website
The item arrives damaged or defective
You are not satisfied with your purchase and wish to return it

2. How to Submit a Request

To begin a return or refund, please send an email to support@grediy.com including:

Your order number
The reason for your request
Clear photos of the product if there is damage or a defect

If the issue is the result of a mistake on our side, we will issue a full refund immediately. In such cases, you do not need to return the item.

Our team will review your request and provide instructions on the next steps.

3. Additional Details

Deadline: All return or refund requests must be made within 30 days from the purchase date
Processing time: Once your request is approved, we will process your return or refund within 3 business days
Refund amount: We refund the price of the product only. Shipping fees and taxes are not refundable
Your options: Depending on your choice, we can offer either a refund or a replacement for the item

4. If You Have Not Received Your Refund

If your refund has not appeared yet, please follow these steps:

Check your bank account for any updates
Contact your credit card company, as it may take time for the refund to be processed
Contact your bank to confirm if the refund is still being handled

If you have completed these steps and still do not see your refund, please email support@grediy.com and we will be happy to assist you.

5. Contact Us

Grediy
9335 Cedar Glen Dr
Baton Rouge Louisiana 70811
United States
Email: support@grediy.com